FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Factory or trading company?

We are source factory with 18 years international business experience in charger industry since 2005.

What certification does your factory have?

Our company is Alibaba Verified factory by SGS. Moreover, we also gained have ISO9001, BSCI and Sedex in recent years.

What products I can buy from your company?

GaN tech chargers: wall charger, travel charger, desktop charger, charger station

Car charger: USB car charger, wilress charger holder

Wireless charger: 3 in 1 wireless charger, combination clock wireless charger

Other related accessories: usb cable, fast charging cable, hub, ect.

What kind of customization service do you have?

Our client can enjoy a deep customiztion service from Vina, OEM&ODM.  From logo design service to product ID customization service, all we can support to our clients.

Do you accept factory inspection?

Yes,we warmly welcome all of our client to come our factory. Please contact us to schedule your time freely!

Does your product have the certificate that match my market?

We do a very strict quality control for our production steps and we have CE, ETL, FCC, CB, UL, ROHS, ect...

If it will cause a extra cost for doing the logo on the product?

No, logo customization will not cause any cost. We 7x24hours support free logo design!

We are online seller, if you can provide the professional picture pack to us?

Yes, please left your contact information. Our sales person will send you the picture pack straightly!

What is your minium order quantity for mass order?

Different models have different MOQ,from 100 pcs to 1000pcs. If you would like to know the details, just send your favor model to us, our sales will give a quick response within 30mins.

How can I get free sample from you?

Welcome to contact us and share your business card with us. Our sales will contact you very quick.

How many days will it take for sample?

Usually, sample will take 3-5 working days for prepartion only.

What is the delivery time for a bulk order?

For initial order, it will take 30-45 days.

For regular orders, it will 15-20 days only!

How long is the your warranty time?

12 months warranty time for all of our models.

What payment terms do you support?

We accept EXW, FOB, DAP, DDP. Please send your delivery address to check the shipping cost details.

How about the shipping terms?

Sea shipping, trail shipping and air shipping are all good. If you have specified shipping agent in China, we will bear the shipping cost in domestic China.

How can I get quote?

Just send inquiry email to our sales and they will share you more information about our product price.

Is there after-sales technical support?

Yes, Vina's technology team will offer all customer life long after-sales technocal support for free.